Travel Insurance Claims Workshop: What to Do When Things Go Wrong Abroad
A practical online workshop on travel insurance claims — what to do in a medical emergency abroad, how to document a cancelled trip, what evidence baggage and delay claims require, and how to challenge a claim decision you disagree with.
About this workshop
Knowing what travel insurance covers is only half the picture. Knowing how to use it when something goes wrong — what to do first, who to contact, what to document, and how to make the claim — is equally important. This session is practical and scenario-driven, designed for anyone who travels regularly or is about to travel with cover they have not fully tested.
Pre-reading: our travel insurance guide and our annual vs single-trip guide.
Session agenda
| Time | Item |
|---|---|
| 18:00 | Welcome and session overview |
| 18:05 | Medical emergencies abroad — what to do first, who to call, what to document |
| 18:25 | Cancellation and curtailment claims — covered reasons and evidence requirements |
| 18:45 | Baggage and delay claims — what's covered, single item limits, delayed vs lost |
| 19:00 | When a claim is declined — how to challenge, what grounds succeed |
| 19:15 | Live Q&A |
| 19:30 | Close |
Event FAQ
Frequently asked questions
- Call your insurer's 24-hour emergency assistance line before seeking treatment where possible — many policies require pre-authorisation for non-emergency hospital admission. If the situation is life-threatening, seek treatment first. Keep all medical invoices, discharge summaries, and prescription receipts. See travel insurance: what it covers.
- Airline cancellations are typically covered under EC Regulation 261/2004 (EU261) if you are flying to or from the EU — the airline, not your travel insurer, is usually liable for compensation and re-routing. Travel insurance cancellation cover generally addresses situations where you cancel the trip yourself (illness, bereavement, redundancy), not airline-initiated cancellations. Always claim through the airline first; travel insurance is a second line for uncovered losses.
- Yes. Registration is free and a recording is sent to all registered attendees within 48 hours.
- If you did not declare a pre-existing condition at purchase, any claim related to that condition is likely to be declined — even if the condition did not cause the incident. See our article on travel insurance and pre-existing conditions for the full picture, and material fact for the disclosure rules.